Last updated: 29th March 2026

REFUND & RETURNS POLICY (Food-Specific – UK)

1. Overview

Due to the perishable nature of our products, we do not accept returns.

However, we want you to be happy with your order and will resolve issues fairly.

2. Non-Returnable Items

The following items cannot be returned:

Perishable food products

Opened or consumed items

3. Damaged or Faulty Orders

If your order arrives damaged or incorrect:

You must contact us within 24 hours of delivery

Please include:

Your order number

Photos of the issue

Description of the problem

4. Refunds & Replacements

We may offer:

A replacement product, or

A full or partial refund

This will be assessed on a case-by-case basis.

5. Delivery Issues

We are not responsible for:

Delays caused by couriers

Failed delivery due to incorrect address

Missed deliveries where the recipient is unavailable

6. Change of Mind

We do not offer refunds for:

Change of mind

Taste preference

7. Contact Us

For any issues, contact: hello@jardcakes.co.uk